Program Details
| Commission | 25% recurring for 12 months (Recurring) |
| Cookie Duration | 90 days |
| Network | PartnerStack |
| Payment Methods | PayPal, Stripe |
| Min. Payout | $25 |
| Payment Frequency | Monthly (Net 30) |
| Category | Software & SaaS |
| Countries | Global |
| Website | www.helpscout.com |
Help Scout is a customer service platform built for growing businesses that want to deliver personalized support at scale. The company offers shared inbox, knowledge base, and live chat tools used by over 12,000 businesses worldwide. With plans starting at $25 per user per month and scaling up for larger teams, Help Scout has carved out a strong position in the help desk software market.
Help Scout Affiliate Program Overview
Help Scout runs its affiliate program through PartnerStack, offering a 25% recurring commission on every payment a referred customer makes during their first 12 months. That recurring structure means a single referral can generate ongoing income rather than a one-time payout.
The program comes with a 90-day cookie duration, which is well above the 30-day standard you see with most SaaS affiliate programs. Payouts happen monthly on a Net 30 basis, with a low $25 minimum threshold. You can receive your earnings via PayPal or Stripe.
Since Help Scout pricing ranges from $50 to $500+ per month depending on team size and plan tier, a single referral at 25% can bring in meaningful recurring revenue. A mid-range customer on the $75/month plan would earn you about $225 over the 12-month commission window.
Pros and Cons
Pros:
- 25% recurring commission gives you steady monthly income from each referral
- 90-day cookie duration provides a wide conversion window
- Low $25 payout threshold means you get paid faster
- High customer retention rates lead to more consistent commission payments
- PartnerStack dashboard provides solid tracking and marketing resources
Cons:
- Commissions are capped at 12 months per referral – not lifetime
- No bidding on Help Scout brand keywords in paid search campaigns
- Application review can take several business days
- Coupon and deal sites are not accepted into the program
How to Join
To get started, visit the Help Scout partner page and submit your application through PartnerStack. You will need to describe your website or platform, your audience, and how you plan to promote Help Scout.
The review process is manual and typically takes a few business days. Help Scout looks for affiliates with audiences in the business, SaaS, or customer support space. Once approved, you get access to your PartnerStack dashboard with tracking links, banners, and reporting tools.
Frequently Asked Questions
How long do I earn commissions on a referred customer?
You earn 25% of every payment the referred customer makes during their first 12 months as a subscriber. After that 12-month window, commissions on that customer stop, though you keep earning on any new referrals you send.
What is the cookie duration for the Help Scout affiliate program?
Help Scout uses a 90-day tracking cookie. If someone clicks your affiliate link and signs up within 90 days, you get credit for the sale. That is three times longer than the 30-day cookies most SaaS programs offer.
Which platform manages the Help Scout affiliate program?
Help Scout uses PartnerStack for its affiliate program. PartnerStack handles your application, link tracking, performance reporting, and monthly payouts all in one dashboard.
Can I use paid advertising to promote Help Scout?
You can run paid ads on non-branded keywords related to customer support software, help desk tools, and similar terms. Bidding on “Help Scout” or variations of the brand name in PPC campaigns is not allowed.
What is the minimum payout amount?
The minimum payout threshold is $25. Once your PartnerStack balance reaches that amount, you can withdraw your earnings via PayPal or Stripe on the next monthly payment cycle.
What types of websites are not accepted into the program?
Help Scout does not accept coupon sites, deal aggregators, or websites with offensive or illegal content. They are looking for affiliates who create genuine content for audiences interested in business tools and customer service solutions.
