Program Details
| Commission | 20%-22% recurring (lifetime) (Recurring) |
| Cookie Duration | 120 days |
| Network | Direct (Partner Portal) |
| Payment Methods | PayPal |
| Min. Payout | $50 |
| Payment Frequency | Monthly |
| Category | SaaS / Customer Service Software |
| Countries | Worldwide (PayPal-supported countries) |
| Website | www.livechat.com |
LiveChat is a B2B SaaS platform that gives businesses live chat, help desk, and chatbot tools to support customers in real time. Founded in 2002 and used by over 37,000 companies worldwide – including Mercedes-Benz, IKEA, and PayPal – it sits in a competitive but high-converting niche for affiliates who reach business owners and digital marketers.
LiveChat Affiliate Program Overview
The LiveChat Partner Program pays a 20% recurring commission on every monthly or annual payment a referred customer makes. That percentage rises to 22% once you hit five total sales, and stays at 22% as long as you maintain that threshold. Because these are subscription fees – not one-off purchases – your earnings compound over time without re-acquiring the same customer.
Tracking runs for 120 days, which is well above the 30-day standard you see on most SaaS programs. Commissions cover the full product suite from Text (the parent company behind LiveChat): LiveChat, ChatBot, HelpDesk, and KnowledgeBase. The program runs directly through partners.livechat.com – there is no affiliate network middleman.
Pros and Cons
Pros:
- Lifetime recurring commissions – you keep earning as long as the customer pays
- 120-day cookie duration, four times the SaaS industry norm
- Commission steps up from 20% to 22% after just five referred sales
- Two-tier structure pays an extra 5% on sales made by partners you refer
- Promote four products under one program (LiveChat, ChatBot, HelpDesk, KnowledgeBase)
- Well-known brand with high trust among SMBs, which supports conversion
Cons:
- PayPal is the only payout method – a problem in markets where PayPal is restricted
- $50 minimum payout can feel slow when you are just starting out
- Strict no-brand-bidding PPC rule limits paid traffic strategies
- Converts best with targeted B2B audiences; general consumer traffic rarely pays off
How to Join
Apply directly through the LiveChat Partner Portal. You will need to describe your promotional methods and the audience you reach – the team reviews applications manually, so approval typically takes a few business days. There is no traffic minimum listed, but applications from sites with B2B or tech audiences tend to go through faster.
Once approved, you get access to banners, email templates, and a tracking dashboard. Commissions are paid monthly via PayPal once your balance clears the $50 threshold.
Frequently Asked Questions
Does it cost anything to join the LiveChat Partner Program?
No, the program is free to join. You apply through partners.livechat.com, get reviewed by the team, and if approved you can start promoting immediately at no cost.
How long does the tracking cookie last?
The cookie lasts 120 days. That means if someone clicks your link today and signs up for a LiveChat plan four months from now, you still get the commission – a meaningful advantage over the 30-day cookies common in SaaS affiliate programs.
Do I earn commissions every time a customer renews?
Yes. LiveChat pays lifetime recurring commissions, so you earn 20% (or 22%) on every invoice the customer pays – monthly or annual – for as long as they stay subscribed. With average customer retention exceeding three years, this can add up significantly on a small number of active referrals.
Can I earn from referring other affiliates?
Yes. The two-tier structure pays you 5% of the sales generated by any partners you bring into the program. It is a minor bonus rather than a primary income source, but it does reward affiliates who have communities or audiences of other marketers.
Which LiveChat products earn commissions?
Your partner link covers the full Text suite: LiveChat, ChatBot, HelpDesk, and KnowledgeBase. Each product appeals to overlapping B2B audiences, so a single piece of content can legitimately recommend multiple tools and earn on each signup.
What is the minimum payout and how does payment work?
The minimum payout is $50, processed monthly via PayPal. If your earnings do not hit $50 in a given month, they roll over to the next. PayPal is currently the only payment method, which can be a limitation for affiliates in countries with PayPal restrictions.
Final Verdict
The LiveChat Partner Program is one of the stronger recurring SaaS affiliate programs available for B2B content creators. The 120-day cookie, lifetime commissions, and tiered rate structure give it a clear edge over most competitors in the customer service software space.
The PayPal-only payout and tight PPC restrictions are genuine drawbacks, but they will not affect most content-focused affiliates. If your audience includes business owners, e-commerce managers, or customer support teams, this program is worth promoting.
